Module 2a — Office
Correspondence
and Records
| Course Guide | Module 1 | Module 2a | Module 2b |
Module 2a map
- Planning your message
- Determining the form of your message
- Assignment preparation task 1
- Establishing your purpose
- Subject lines
- Activity 1
- Assignment preparation task 2
- Patterns of organization
- One message, two approaches
- Choosing an approach in your writing
- Information or request messages
- Problem-solving messages
- Persuasion messages
- Putting ideas into words
- Activity 2
- Summary of best practices
- Assignment preparation task 3
- Memos, minute sheets, circulars
- Assignment preparation task 4
- Activity 3
- Assignment preparation task 5
- Letters
- Assignment preparation task 6
- Types of ILO letters
- Activity 4
- Bad news letters
- Openings and endings
- Letter format
- Assignment preparation task 7
- Emails
- Types of emails
- Activity 5
- Email as a document in its own right
- Subject lines
- Email replies
- Avoiding email 'flames'
- Activity 6
- Greetings, closures and signatures
- Assignment preparation task 8
- Assignment preparation task 9
- Minute-taking phobia
- The vocabulary of formal meetings
- Types of meeting reports and minutes
- What should minutes contain?
- Organizing a summary record
- Preparing to write a record
- Tips for taking notes
- Activity 7
- The language of meeting records
- Activity 8
- Activity 9
- Assignment preparation task 10
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