Determining the form of your message

In Module 1, you considered different channels of communication to deliver your message using the example of providing directions to someone whose first language was not English. In that example, the choice was between a written document like a fax versus instructions communicated orally over the telephone. Have a look at the table below to review a broader set of communication forms that you are faced with at work.

As you consider how to transmit your message, you will realize you may not need to write anything at all but instead may decide to telephone or call a meeting to achieve your purpose. Of course, there may be other considerations, such as the need for a record. Determining the form of your message is really about knowing your audience and what will work most effectively for them.

Email is rapidly becoming the medium of choice for most writing tasks. However, a quick look at this table will reveal why it is not always suitable.

Hartman, D.B. and Nantz, K.S. Send the right messages about e-mail. Training & development, May 1995. (Reference provided by Mary Stewart Burgher, Publications, WHO Regional Office for Europe.)

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