Module 2a — Office
Correspondence
and Records
| Course Guide | Module 1 | Module 2a | Module 2b |
Letter format
The format differences between (internal) memos and letters reflect their different purposes.
|
ILO MINUTE SHEET |
ILO INFORMAL LETTER |
|---|---|---|
Subject lines |
Yes |
No |
Numbering |
Yes |
No |
Paragraph indenting |
Indent first line by five spaces |
Must use consistent approach throughout |
Salutations and closures |
No |
Yes |
Street addresses |
No |
Yes |
Date |
4 April 2004 |
4 April 2004 |
Let's have a brief look at the two significant differences: salutations and closures.
Salutations and closures
Letters begin and end in set ways:
| SALUTATIONS |
CLOSURES |
|---|---|
Dear Mr …, |
Yours sincerely, |
- It is best to use the name of the person being written to, rather than Sir or Madam, if possible.
- Note that the second word in Yours sincerely and Yours faithfully does not have a capital letter.