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Module 2a — Office
Correspondence
and Records
Course Guide   Module 1   Module 2a   Module 2b

Module 2a Activity Map

Activity 1: Subject lines
Activity 2: Organizing a brief message
Activity 3: Assess the effectiveness of a minute sheet
Activity 4: Structuring a response letter
Activity 5: Covering note email
Activity 6: Replying with emotion
Activity 7: Improving minutes
Activity 8: Avoiding emotional language
Activity 9: Using diplomacy in records
  

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