Module 2a — Office
Correspondence
and Records
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Types of ILO letters
The majority of ILO letters fall into the category of inquiry, request, and information letters.
Their organizational pattern is the same as for a memo. In these kinds of letters you can assume that your reader will comply once he or she understands your purpose. There is a need for politeness, but little need for persuasion.
Inquiry/Request/Information
- State the request or main idea.
- Give the necessary details.
- Close with a cordial request for specific action.
Response to an information or request letter
- State the inquiry you are responding to.
- Address all queries raised in the incoming letter.
- Give the information required.
- Close with an offer for further assistance, if necessary.