Module 2a — Office
Correspondence
and Records
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Putting ideas into words
Although we are less likely to use features like a table of contents, a summary, headings, and subheadings in a brief communication like a letter or email, we still need to organize the document into sections that focus on specific ideas. Brief messages are very much like longer reports in that they require a considerable amount of organizing to make them readable and acceptable to your readers. Brief does not mean unorganized.
Instead of chapters and sections for your letter, email, or memo, you will be working with sentences and paragraphs to organize your message.