Module 2a — Office
Correspondence
and Records
| Course Guide | Module 1 | Module 2a | Module 2b |
Problem-solving messages
This type of message requires a different organizational pattern. Here is an example that, although brief, shows the essence of this type of message:
Subject: Delays in processing correspondence for the executive director's signature |
|
Recently some delays have been experienced in processing correspondence for the Executive Director's signature because the correct procedure was not followed. |
State the problem |
The problem would be solved if staff follow the attached procedure and format. |
Analyse it |
I should be grateful if you could encourage your staff to follow these procedures. |
Make a recommendation |