Step 1: Cushion (Introduction)
If you are responding to a specific request, use a responsive reminder. If not, start with something else that is pleasant or at least neutral. The cushion introduction will prepare your reader for your main message. Be nice, but keep it brief. Just a sentence or two is usually enough.
Initiative |
Along with other staff in the unit, you may have been wondering …. |
Responsive |
I was delighted to hear from you again and hear about …. |
Responsive |
Our manager has reviewed your suggestion and finds much positive in it. Although we would like to fund this proposal in FY20XX, …. |