Summary
When you have to write correspondence that conveys bad news, it helps to follow a five-step structure:
- Cushion (introduction)
- Bad news (main message)
- Reasons
- Alternatives, if any
- Appropriate closing
This structure conveys bad news in a professional way while keeping the focus on the reader and the reader’s needs.
In addition, writing bad-news correspondence requires you to apply all the knowledge you have gained throughout this course, including effective planning and drafting, as well as correct mechanics and appropriate style.
Maintaining an appropriate tone is crucial. By following all these steps, you will help to maintain a good relationship with your reader.