Course
Guide
Module 1:
Starting
Module 2:
Planning
Module 3:
Mechanics
Module 4:
Style
Module 5:
Bad News
Next
Steps

Module 5
Bad-News Correspondence

Click on the links below to go to that section of the module.

  • Introduction
  • Bad-News Documents
  • Five Steps for Bad-News Correspondence
  • Identify the Pattern
  • Assignment 5: Writing a Bad-News Letter
  • Resources and Documents
  • Summary
  • Completing the Course

Resources and Documents

Working Documents

  • Dialogue with the Reader Worksheet: Initiative
  • Dialogue with the Reader Worksheet: Responsive
  • Reader Analysis Form
  • Document Review Sheet
  • Five-Step Pattern for Bad-News Correspondence
  • Assignment 5: Optional Scenario #1 — Unsuccessful Candidates
  • Assignment 5: Optional Scenario #2 — A Difficult Vendor
  • Assignment 5: Optional Scenario #3 — Discontinued Support for Local School
  • Assignment 5: Optional Scenario #4 — Your Own Scenario
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