Levels of Tone
This section considers five levels of tone you might find in correspondence: frozen, formal, informal, casual, and intimate. You should be aware of the wording that creates a certain tone and of the appropriateness of each tone for various situations and readers.
Times are changing, and the Bank is changing. Today we want to be partners with our clients and colleagues, and politeness needs to take a human tone. We do not want to be too cold, too bureaucratic. Specifically, most Bank writing should be within the middle three tones: formal, informal, or casual.
|
|
