Activity 1: Practice with communication terminology

You work at Headquarters in the Geneva office. You are expecting a Russian visitor, who rings to ask you directions. Your Russian is very basic; his English and French are limited. He has not been to Geneva before, but intends to catch a bus to ILO headquarters. You give instructions on how to catch the correct bus and how to get in once he gets to the door.

From the above scenario, you need to identify the elements in the left column. Drag the elements in the right column up or down to match the elements in the left column.

Communicator
(sender, source)

Message

Audience
(receiver)

Statement of purpose (desired response, purpose)

Communication channel (medium)

Environment

Feedback

Communication barrier
(noise)

Telephone: that is, oral communication

As a result of your instructions your visitor will reach your office without experiencing undue difficulties

Language problems: visitor has little background on Geneva; possible nervousness on part of visitor; cultural differences in giving/receiving instructions

Telephone communication in a second language for at least one participant and possibly both

Your visitor's questions and your questions to him

You

Russian visitor

Instructions on how to get to your office at the ILO

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