Module 2
Planning and Drafting Correspondence

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Opening Responsive Correspondence

Knowing whether you are writing a responsive or initiative document will determine how you begin. In particular, a responsive document should begin with a responsive reminder — a statement that acknowledges the original request.

This reminder helps you capture interest and prepare the reader for your message. Consider these typical responsive reminders:

  • As you requested, I have [investigated the printers].
  • I’m writing in reply to your memo of …
  • Thank you for your letter of February 15 …

Note: In an e-mail reply message, it is not always necessary to add a responsive reminder. Because the subject line contains the abbreviation “Re:,” it is clear that the document is a responsive e-mail.