Writing E-mails and Letters

The principles of good writing apply to all types of documents, including reports, handbooks, Web documents, and correspondence. In this course, you will focus on correspondence (e-mails and letters), as well as some other short documents.

You will find that principles of good writing are similar across many documents. That is, any e-mail, letter, or short document must do the following:

• Communicate a clear purpose.
• Answer the reader’s questions.
• Group and order ideas logically.
• Have correct grammar and punctuation.